Privacy Policy

1. Overview & Scope

At Neuro Serge™ ("we", "our", or "us"), accessible via https://na-neuroserge.com/, protecting your personal data and respecting your privacy is our highest priority. This Privacy Policy outlines how we collect, use, maintain, and protect information collected from users ("User", "you") of our official website.

2. Information We Collect

We collect several types of information from and about users of our Site, including:

• Personal Identification Information: Name, billing address, shipping address, email address, phone number, and payment information collected during checkout.
• Non-Personal Identification Information: Browser type, operating system, IP address, device specifications, referring URLs, and website navigation patterns.
• Transaction Records: History of orders placed, customer support requests, and refund correspondence.

3. How We Use Collected Information

We utilize your personal information solely for legitimate business purposes, including:

• Processing order payments securely and shipping physical orders to your designated address.
• Providing tracking updates and transactional information via email or SMS.
• Responding to inquiries, product questions, and 60-day guarantee refund requests.
• Enhancing user experience and optimizing website speed and performance.
• Preventing fraudulent transactions and ensuring compliance with federal safety regulations.

4. Payment Security & Encryption

We do not store complete credit card numbers on our servers. All payments made for Neuro Serge are processed directly through 256-bit SSL encrypted PCI-DSS compliant payment gateways, ensuring bank-grade financial security.

5. Data Retention & User Rights

You have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or request the erasure of your personal data from our active systems, subject to applicable tax and legal record retention obligations.

6. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at: